FAQs

The most common reason for this is that our incoming spam filters require compliance with the email standard RFC5321. Many IT people neglect to set a Fully Qualified Domain Name (FQDN) when configuring their own email server. The FQDN must use the external IP address and they also forget to use this FQDN in the "HELO" string to correctly identify the mail server when it opens communications.

Often we see things like a server name of server.qpt.local which is a common out of the box structure for Windows servers. Whereas in the past most mail servers would accept these mis-configured servers emails modern anti spam practices make this unworkable.

It is easily fixed by your IT staff. They create a record for your domain in your DNS, for example if your domain was joeshoes.com.au a URL of mail.joesshows.com.au would be a suitable name. Point this record at the IP address of your server. Note this needs to be the IP address your server is seen by the outside world, if your server is behind a firewall then use its external address not internal address.

Then in your local mail administration configuration make it use that address as its HELO opening string. In Windows Exchange based servers this is generally part of the SMTP connector configuration. This will make your server far more trusted in the community of mail servers and improve your delivery times and reliability.

Still having troubles? Call Dynamic Solutions on 1300 654 783. They know how to fix these kinds of problems.

There are many reasons why email can be delayed. Some are related to the sending server and some to the receiving server, and some related to obscure Internet routing issues. The email standard is for a 5 day delivery time and a 4 hour notification of delay. Occasionally large amounts of email may be queued for delivery and cannot be delivered immediately. This can be due to high incoming spam email levels or how busy both the sending and receiving servers are.

Even though 90% of email is delivered within a few minutes, this time-frame is not guaranteed and will not happen all the time. Any email that is sent by you through our servers but can't be delivered immediately, is placed in a deferred mail queue and we automatically check to see if the delivery can be completed every few minutes/hours. This mechanism is intended to be respectful of other peoples mail servers and when they signal they are busy we need to allow them time to recover and not overload them continuously with request for delivery.

Apple has published an article here: http://support.apple.com/kb/HT4810

Read this article and you still have trouble give us a call and for a guaranteed fixed fee we can you help you get your email working. If we can't get it going for any reason then there is no charge.

Android smart phones have many help pages on the internet and a google search will bring up many help pages. If you would like our help, call us and for the same fixed fee that we charge for iPhone setup, we'll get email working on your phone.

Yes.

We can sell you NBN services. Please contact us for details and check out our application form.

Very few areas are presently able to have NBN services however as each area is rolled out we, and though us you, will have immediate access to those services once your business or home has been connected to the NBN. We can provide high speed internet connections now and by early 2012 we will be able to offer voice services as well.

Our application form for internet access is here.

If you are not yet in an NBN area you can register your interest with us here.

Yes.

There are no immediate plans for the NBN to cut-off the copper connection to homes and businesses. It will  change one day however there has been no announcement yet on when cutting-off copper connections will occur.

Of course you will be able to use our telephone service much earlier anyway so there is no need to worry about changing over the NBN.

In fact, we see a connection to the NBN as having a positive effect on the value of your property. Future purchasers will be expecting to have a NBN connection.

Yes.

On our website, click on the link called <members> and login with your username and password. Under the wireless service you'll see a link called <activity>. Click the link and you'll be able to see how much you are uploading and downloading. Remember that for wireless broadband both uploads and downloads count towards the usage total.