Planned and unplanned system outages
17 Aug 2011 We fixed the Earthlink web server last night and updated our Control panel. Testing shows we still appear to have 2 or 3 sites with issues as a result of the update. We are working on fixing these issues.
17 Aug 2011. The Domain name renewal scam surfaces again. All correspondence you receive from Domain Renewal Group, Domain Name Group or Domain Registry of America is a scam. It looks legitimate however they have been fine tuning their scam for quite a few years and improved the look of their ‘offer’ or invoice.
Do not take any notice of letters or what appear to be invoices from these people. They are well known to local authorities and the ACCC has a notice on their website about it.
See http://www.accc.gov.au/content/index.phtml/itemId/54057
If you have any questions about this scam please call us.
Tues 16 Aug 2011 We are currently experiencing memory issue with one of our servers.
To remedy this the server with be shut down for maintenance and upgrade this evening at 2200 hrs.
Full services should be restored by midnight.
Any inconvenience is regretted.
To meet our evolving business needs and resolve issues with the current earthlink email servers, we will no longer be supporting the earthlink.com.au mailboxes as of 31 Oct 2011. This means all earthlink.com.au email addresses will stop working after 31 Oct 2011.
What do you need to do?
Nothing at the moment. We are giving you advance notice so that you have time to think about how you want to manage the changeover with people and businesses sending you emails.
What are the next steps and when?
We will create a new email box for you as close as possible to your existing name (eg yourname@rbia.com.au) and will confirm the email address with you in mid-late August. To ensure a smooth transition, we will also copy any email from our earthlink mailbox to this mailbox and will continue to forward any emails sent to your earthlink mailbox to your new address up to 31st October 2011.
Early September we will send you an email with the settings you will need to enter into your PC email program.
Please remember: you will not receive any emails to the earthlink mailbox after the 31 October 2011.
Regards,
Rod
Business Development
Redback Communications
In order that maintenance work can be done on a Server there will be a
brief outage of email and web sites as indicated above. Email will be
queued on external filter servers during this period and then on delivered.
If you have any problems after the outage please contact Redback Support.
We will be migrating one of our Windows IIS webservers on 4/7/11. All clients will have their websites moved to the new server and DNS will be updated accordingly. There should be no impact to customers who have given us their DNS details.
DNS
Redback email Websites Internet Access Hotkey email/website
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