Redback has moved from Preston to Bulleen.
Our new address is now 207 Bulleen Rd, Bulleen 3105. Please see the contact us page for updated contact details.
Australian based ISP and web hosting for businesses
Redback has moved from Preston to Bulleen.
Our new address is now 207 Bulleen Rd, Bulleen 3105. Please see the contact us page for updated contact details.
5 March 2012 8:30 am – Hotkey email and web site is down and no ETR at present.
There is a problem at the data centre hosting their equipment and Hotkey is working on fixing the problem.
To receive real time updates follow us on twitter @redbackcomms
Update 9:30 am – Aiming to have service restored within the next 2 hours.
Update 11:52 am – Still having issues, waiting on update from Hotkey. Data centre staff trying hard to fix problems. No ETR time indicates the problem is harder to fix than first thought.
Update 12:45 pm – Fixed! Hotkey website and email now working. Phew, that was a tough few hours. We’ll get a post mortem in the next day or two and post it here.
Outage of Hotkey Services and some Redback Services. 30/01/12
Hotkey Web and email services seem to be currently under a Denial of Service type attack. This will effect email and web site services.
Some legacy service of email and web sites for Redback Communications are affected by this same incident.
For ongoing information subscribe to Twitter account @redbackcomms
Update: 11:50 Situation substantially improved, still some minor fluctuations.
Update: 14:00 This matter has been resolved.
Redback now sends out SMS notifications of planned and unplanned outages via Twitter.
If you want to receive these notifications via SMS please follow us on twitter @redbackcomms and ensure your twitter account is set to receive tweets via SMS.
Twitter have a good help centre that helps explain how to set-up SMS tweets on your mobile and twitter account.
https://support.twitter.com/groups/34-apps-sms-and-mobile
Regards,
Rod
Update 18 Jan 12 at 10:30am: System outage over, all went well.
We have planned a system outage on 18 Jan 12 at 10am
Services affected: Wireless broadband and some ADSL.
Impact on service: Existing connections will continue however new connection attempts will not work during the outage.
Duration: 20 mins.
Reason: Server upgrade.
To receive future updates via twitter follow us @redbackcomms
Good news, Redback can now supply NBN services!
We are chuffed that we now have the ability to supply NBN services to anyone who wants it and can get it.
No matter where in Australia you are located, if the NBN goes past your door we can supply a NBN service to you.
See our NBN page for more information.
UPDATE 10:50 am:
Engineers now report that the email problem is fixed.
UPDATE 10:20am:
Email issue improving. We are now receiving reports of some mail now working from people that were affected by the upgrade.
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Hotkey email server partially down but no ETA at the moment. The hardware in the mail servers was being upgraded last night and during the upgrade something has broken. Not all mailboxes have been affected and we are working on fixing the problem.
If you are affected by the problem, you can still access email by using webmail at the Hotkey website www.hotkey.net.au or by going directly to webmail https://webmail.hotkey.net.au/
Regards,
Rod
UPDATE 2 pm – Problem is now fixed. We do still recommend though changing your outgoing server to smtp.hotkey.net.au to avoid future issues.
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Hotkey customers be aware that the old outgoing email server mail.hotkey.net.au has been switched off. If you are a Hotkey customer and unable to send email please open your email package account settings area and change the Outgoing email server to be:
smtp.hotkey.net.au
Do NOT make any changes to your incoming email server settings.
DNS
Redback email Websites Internet Access Hotkey email/website
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